Free Delivery – On orders over £50 + VAT. (UK Mainland*)

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  • 15 Dunstall Avenue, Braunstone Town, Leicester, LE3 3DP

RETURN POLICY

At Embroidery Cabin, every gift is made with love and care. We hope you are delighted with your
purchase, but if something isn’t quite right, here’s how we can help:

Personalised Items

Because each item is embroidered and customised to order, we cannot accept returns or exchanges on personalised products, unless the item is faulty or we made a mistake.
Please check your spelling, dates, and customisation details carefully when placing an order.

Non-Personalised Items

You have 14 days from receipt to return any non-personalised item for a refund or exchange, provided it is unused, in its original condition, and in the original packaging.

Faulty or Damaged Items

If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at sales@embroiderycabin.co.uk with your order number and photos of the issue. We will replace or refund your item as quickly as possible.

Return Process

  1. Contact us before sending any item back.
  2. Pack the item securely and include your order details.
  3. Return postage is the responsibility of the customer (unless the item is faulty or incorrect).

Refunds

  1. Once your return is received and inspected, we’ll notify you and process your refund to your original payment method.
  2. Refunds may take 5–7 business days to appear, depending on your bank.

If you have any questions, please reach out at sales@embroiderycabin.co.uk or call 0116 403 0455.